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Store Policy

Customer Care

At Freetoonia, we care about our customers and we are committed to providing you with outstanding service and ensuring your satisfaction throughout your shopping journey. Our Customer Care Policy outlines our dedication to delivering top-notch support and assistance. Here's what you can expect from us:

 

We offer high-quality products and services designed to meet your needs and preferences. Our customer support team is readily available to assist you with any questions, concerns, or issues you may have. You can reach us via email, phone, or through our website. We strive to respond promptly to your inquiries, typically within 24 hours during business days. Your personal information is handled with the utmost care, and we maintain robust security measures to protect your data.  We are committed to clear communication, honest pricing, and transparent policies, so you can shop with confidence. We value your feedback and use it to continually improve our products and services. Your suggestions help us serve you better.  If you are not completely satisfied with your purchase, we have a hassle-free return and refund process to make things right.

 

Thank you for choosing Freetoonia Store. We look forward to serving you and ensuring your shopping experience is exceptional in every way.

Privacy & Safety

Welcome to Freetoonia. This Privacy Policy is designed to inform you about how we collect, use, store, and protect your personal information in compliance with EU data protection laws, including the General Data Protection Regulation (GDPR).

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Information We Collect

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We receive, collect, and store the following information when you interact with our website:

  • Information you provide when filling out forms or communicating with us, including your name, email address, password, and any communications.

  • Personal and payment details, including credit card information, for transaction processing.

  • Information about your computer and connection, such as IP address, login details, and browsing history.

  • Session information, including page response times, page interactions, and browsing methods.

  • Purchase history, product reviews, feedback, and recommendations.

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Purpose of Data Collection

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We collect and process your information for the following purposes:

  1. To provide and operate our services.

  2. To offer ongoing customer support and technical assistance.

  3. To send general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data for improving our services.

  5. To comply with applicable laws and regulations.

 

Data Storage and Security

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Our website is hosted on the Wix.com platform. Wix.com stores your data in secure servers protected by firewalls. Additionally, all direct payment gateways we use adhere to PCI-DSS standards to ensure secure handling of credit card information.

 

Communication

We may contact you for various reasons, including account notifications, dispute resolution, fee collection, surveys, updates, and enforcing our User Agreement and legal obligations. We may contact you via email, telephone, text messages, or postal mail.

 

Data Sharing

We treat your Personal Information as confidential and share it only for specific purposes:

  • With trusted suppliers who assist us in operations.

  • To comply with legal obligations or protect rights.

  • In case of a transfer of assets or business sale.

  • We may share data with government bodies or law enforcement agencies as required by law.

 

Cookies

We use cookies for various purposes, including traffic statistics, personalized content, and advertising. Third-party cookies may also be placed on your device, and their use is subject to the privacy policies of those third parties. You can manage your cookie preferences through your browser settings.

 

Data Retention

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We retain your personal data as long as necessary to fulfill the purposes for which it was collected and to meet legal obligations.

 

Policy Updates

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We reserve the right to modify this privacy policy. Changes and clarifications will be effective immediately upon posting on the website. We will notify you of material changes.

 

User Rights

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You have the right to access, correct, amend, or delete your personal information. Contact us through the provided contact page to exercise your rights.

If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.

Wholesale Inquiries

For wholesale inquiries please contact us through the Contact Us page

Payment Methods

Credit / Debit Cards 

PAYPAL

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